Frequently Asked Questions
1. General Questions
2. Process & Shipping Questions
3. Order Questions
4. Contact Questions
General Questions
What types of patches do you manufacture?
Can I order custom patches?
Can you help me create a custom design?
What is your return policy?
Order Process
How do I submit my design for custom patches?
We offer three easy ways to order custom patches:
New Custom Design – Got an idea but need help bringing it to life?
Production-Ready Design – Already have a finalized design file?
Badass Reorder – Need more of something we’ve made before?
We accept JPG, PNG, PDF, AI, and EPS files. High-res designs yield the best results.
What is the turnaround time for custom patch orders?
How are patches priced?
The more you order, the more you save -- it's that simple. Price breaks are built right into production. Orders of 50+ start saving 25-30%, and at 100+, you're looking at 35-40% or more. Ordering 500+? You could save up to 60%.
Want a ballpark? Get a rough estimate here.
Ready for exact pricing? Submit through our order form for a full itemized quote based on your specific design, quantity, and product type.
And if you find a lower price somewhere else, let us know. We'll beat it -- that's our Price Beat Guarantee.
Can I see a sample before placing an order?
What is the minimum order quantity for custom patches?
No minimums! We know that sometimes the small batch runs have the bigest impact on morale.
For orders under 25 units, you’ll see a $29 small-order setup fee on the order. This simply covers the production setup that every order requires — things like file prep, sizing, color checks, and production setup. That work is the same whether we’re making 10 patches or 1,000, and this fee helps cover that baseline work on smaller runs.